Veakron operates as an educational institution specializing in 3D character modeling and animation training in Egypt. We comply with Egyptian data protection regulations and international best practices to ensure your information remains secure.
By using our website or enrolling in our programs, you agree to the terms outlined in this privacy policy. If you have questions or concerns about how we handle your data, please reach out to us directly.
Information We Collect
We collect different types of information depending on how you interact with our platform. Being transparent about what we gather helps you make informed decisions about sharing your data with us.
Personal Information You Provide
When you register for courses, contact us, or sign up for our newsletter, we collect information you voluntarily share:
- Full name and preferred contact name
- Email address for communication and course updates
- Phone number for enrollment verification and urgent notifications
- Mailing address when shipping course materials or certificates
- Educational background and experience level in 3D modeling
- Portfolio links or samples when applying to advanced programs
- Payment information processed through secure third-party providers
Automatically Collected Information
Our website collects technical data to improve your experience and troubleshoot issues:
- IP address and general location information
- Browser type, version, and language preferences
- Device type and operating system details
- Pages visited and time spent on our website
- Referring websites and search terms used
- Course interaction data and completion progress
Student Work and Projects: We may collect digital files, 3D models, animations, and other creative work you submit as part of coursework. This material helps instructors provide feedback and assess your progress. We handle your creative work with care and respect your intellectual property rights.
How We Use Your Information
We use collected data for specific educational purposes and operational needs. Your information helps us provide better training and support throughout your learning journey.
| Purpose | Description |
|---|---|
| Course Administration | Managing enrollments, sending class schedules, sharing course materials, and tracking your progress through programs |
| Communication | Sending important updates, responding to inquiries, providing technical support, and sharing relevant educational content |
| Payment Processing | Handling tuition payments, issuing receipts, and managing refunds when applicable |
| Platform Improvement | Analyzing website usage patterns, identifying technical issues, and enhancing user experience based on feedback |
| Marketing Communications | Sending information about new courses, upcoming events, and educational opportunities (with your consent) |
| Legal Compliance | Meeting regulatory requirements, maintaining accurate records, and protecting against fraud or misuse |
We don't sell your personal information to third parties. Any data sharing happens only with service providers who help us deliver educational services, and they're bound by confidentiality agreements.
Data Storage and Security
Protecting your information is something we take seriously. We use industry-standard security measures, though no system is completely immune to risks.
Security Measures We Implement
- Encrypted data transmission using SSL/TLS protocols
- Secure servers with regular security updates and patches
- Access controls limiting who can view student information
- Regular backups to prevent data loss
- Employee training on data protection and privacy practices
- Incident response procedures for potential security breaches
Data Retention Periods
We keep your information for different periods depending on legal requirements and practical needs:
- Active student records: Duration of enrollment plus seven years for academic records
- Financial transaction data: Seven years to comply with Egyptian tax regulations
- Marketing communications data: Until you withdraw consent or two years of inactivity
- Website analytics data: Aggregated and anonymized after 26 months
- Course completion certificates: Permanent record for verification purposes
Data Location: Your information is primarily stored on servers located in Egypt. Some third-party services we use may store data in other countries with adequate data protection standards. We ensure all international transfers comply with Egyptian data protection requirements.
Your Privacy Rights
You have several rights regarding your personal information. We've designed straightforward processes to help you exercise these rights without unnecessary complications.
Access Your Data
Request a copy of the personal information we hold about you. We'll provide this in a readable format within 30 days of your request.
Correct Inaccuracies
Update or correct any personal information that's outdated or incorrect. You can often do this through your student portal or by contacting us directly.
Delete Your Information
Request deletion of your personal data, subject to legal requirements for record retention. Some information must be kept for compliance purposes.
Withdraw Consent
Opt out of marketing communications or withdraw consent for data processing activities that aren't required for course delivery.
Data Portability
Receive your personal information in a structured format that you can transfer to another organization if needed.
Object to Processing
Object to certain types of data processing, such as automated decision-making or profiling activities.
How to Exercise Your Rights
Send your request to info@veakron.space with "Privacy Request" in the subject line. Include your full name, contact details, and specify which right you want to exercise. We may need to verify your identity before processing certain requests to protect your information from unauthorized access.
We aim to respond within 30 days. If your request is complex or we receive multiple requests, we might need an additional 30 days and will let you know about the extension.
Third-Party Services and Sharing
We work with trusted service providers who help us deliver educational content and manage our platform. These partners only access information necessary for their specific functions.
Service Providers We Work With
- Payment processors for secure tuition and fee transactions
- Email service providers for course communications and newsletters
- Cloud storage services for course materials and student work
- Analytics platforms to understand website usage patterns
- Video conferencing tools for online classes and tutorials
- Learning management systems for course delivery
Each service provider is carefully selected and required to maintain confidentiality. They can only use your information for the specific services they provide to us and cannot share it with others.
When We Must Share Information
Sometimes we're legally required to disclose information:
- In response to valid legal requests from Egyptian authorities
- To protect the safety and rights of our students, staff, or others
- To prevent fraud or investigate potential violations of our terms
- In connection with a business transfer or acquisition (with notice to affected students)
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our content.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality, login authentication, and security
- Performance cookies: Help us understand which pages are popular and identify technical issues
- Functionality cookies: Remember your preferences and settings for a personalized experience
- Analytics cookies: Provide insights into visitor behavior and website usage patterns
You can control cookie preferences through your browser settings. Disabling certain cookies might affect some website features, but essential functionality will remain available.
Children's Privacy
Our programs are designed for adults and individuals over 16 years old. We don't knowingly collect personal information from children under 16 without parental consent.
If a parent or guardian believes we've collected information from a child under 16 without proper authorization, please contact us immediately. We'll delete the information and terminate any associated accounts.
For students between 16 and 18 years old, we recommend parental involvement in the enrollment process and encourage parents to discuss online privacy with their children.
Changes to This Privacy Policy
We update this policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify enrolled students via email and post a notice on our website.
The "Last Updated" date at the top of this page shows when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how we protect your information.
Continuing to use our services after policy updates indicates your acceptance of the changes. If you disagree with modifications, please contact us to discuss your concerns or discontinue using our services.
Questions or Concerns?
If something in this policy isn't clear or you have specific questions about how we handle your data, we're here to help. Your privacy matters to us, and we want you to feel confident about sharing information with us.